SoundPass Privacy Policy

Citizen Air, LLC ("Citizen Air," "we," "us") operates SoundPass, a regional flight pass membership program and booking platform for the Pacific Northwest. This Privacy Policy describes how we handle personal information when you create a SoundPass account, browse flycitizenair.com/sound-pass, use app.soundpass.flycitizenair.com, book flights, or otherwise interact with SoundPass services.

Citizen Air is an FAA Part 135 air carrier based at William R. Fairchild International Airport (CLM) in Port Angeles, Washington. Privacy practices for the corporate Citizen Air website and general marketing are described separately in our Citizen Air Privacy Policy at /privacy.

We may collect the following categories of information in connection with SoundPass:

• Account and profile information: name, email address, phone number, mailing address, and account credentials
• Membership details: preferred destinations, membership tier, billing status, and communication preferences
• Booking and travel information: itineraries, passenger names, seat selections, charter or per-seat bookings, and special requests
• Payment information: billing address and payment method details processed through our payment providers (we do not store full card numbers on our servers)
• Communications: messages you send to our team and records of support interactions
• Usage and device data: log data, IP address, browser type, pages viewed, and app usage statistics to improve SoundPass

We may also receive information from third parties such as payment processors or identity verification services when needed to complete a transaction or comply with aviation security requirements.

We use SoundPass member information to:

• Create and manage your membership account
• Process membership fees, bookings, and payments
• Operate shared-seat and charter flight matching, including notifications when flights are available to your preferred destinations
• Communicate about bookings, schedule changes, account activity, and program updates via email, SMS, or in-app messages where you have opted in
• Provide customer support and respond to inquiries
• Maintain safety, security, and regulatory compliance for Part 135 operations
• Analyze and improve SoundPass services, including product development and service quality

We may use your information for marketing about SoundPass and Citizen Air services where permitted by law and subject to your communication preferences.

We do not sell your personal information. We may share information with:

• Service providers who assist with hosting, payments, communications, analytics, and customer support (including providers such as Supabase and Stripe), subject to confidentiality obligations
• Crew, dispatch, and operations personnel as needed to fulfill your bookings
• Other SoundPass members, only to the extent necessary to coordinate shared-seat travel you choose to join or offer
• Government authorities, law enforcement, or aviation security agencies when required by law or to protect safety
• Professional advisors or successors in connection with a corporate transaction, subject to appropriate safeguards

Aggregated or de-identified data that cannot reasonably identify you may be used for analytics and program reporting.

SoundPass may send transactional messages about your account, bookings, and flight availability. Members may also receive promotional updates about SoundPass routes, membership benefits, or Citizen Air services. You can adjust certain communication preferences in your account settings or by contacting us.

Message and data rates may apply for SMS. You may opt out of marketing text messages by following the instructions in the message or contacting us, though we may still send transactional messages related to active bookings or your account.

We implement reasonable technical and organizational measures designed to protect SoundPass member information, including access controls and encryption in transit where appropriate. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you believe your account has been compromised.

We retain SoundPass account and booking information for as long as your membership is active and for a reasonable period thereafter to comply with legal, tax, aviation, and operational requirements. You may request deletion of certain account information subject to records we must retain for regulatory or contractual purposes.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain uses. To exercise these rights, contact us at info@flycitizenair.com.

For a full description of data subject rights under applicable laws, including GDPR, see the Citizen Air Privacy Policy at /privacy.

SoundPass accounts and membership are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can take appropriate action.

Questions about this SoundPass Privacy Policy may be directed to:

Citizen Air, LLC — SoundPass 1402 Fairchild Airport Rd Port Angeles, WA 98363 info@flycitizenair.com 360-452-6226